Refund & Returns Policy
Last Updated: August 11, 2026
Vital Procollagen is a brand operated by Quantico Power, Inc. All purchases made through the Vital Procollagen Website are sold and serviced by Quantico Power, Inc. under the Vital Procollagen brand.
1. Shipping & Delivery
- Order Processing: Orders are generally processed and dispatched within 3 business days or sooner.
- Estimated Delivery: Customers typically receive their package within 5 to 7 business days after dispatch. Delivery times are estimates and may vary because of carrier delays, federal holidays, weather, address issues, or other circumstances outside our control.
2. 30-Day Money-Back Guarantee
Vital Procollagen offers a 30-day money-back guarantee. If you are unsatisfied with your purchase, you may request an eligible return and refund within 30 days of delivery.
Approved refunds are issued to the original payment method. Original shipping charges may be excluded unless otherwise required by law. Bank or card processing times may affect when the refund appears in your account.
3. How to Request a Return or Refund
Email support@vitalprocollagen.com and include:
- Your order number.
- The item or items you want to return.
- A brief reason for the request, if you choose to provide one.
Vital Procollagen will provide return instructions and any required authorization or return-address details. Do not send a return before receiving instructions.
4. Damaged, Incorrect, or Missing Items
If an order arrives damaged, incorrect, or missing an item, contact support@vitalprocollagen.com within a reasonable time after delivery. Include your order number and photographs when applicable. We will review the issue and provide an appropriate resolution, which may include replacement, reshipment, refund, or another remedy.
5. Subscribe & Save Changes and Cancellations
You may skip, pause, reschedule, or cancel your Subscribe & Save subscription at any time through My Account or by contacting support@vitalprocollagen.com.
A cancellation stops future subscription renewals. To prevent your next scheduled charge and shipment, complete the cancellation or requested change at least 48 hours before the next scheduled rebill or processing time.
Requests received after that cutoff will stop future renewals, but the next order may already have been charged or entered processing and may no longer be stoppable. Canceling a subscription does not automatically cancel or refund an order that has already been charged or entered processing.
6. Carrier Delays and Lost Packages
If a package appears delayed or lost, contact support@vitalprocollagen.com. We will help review tracking information and next steps, which may include a carrier inquiry and consideration of replacement or refund options based on the circumstances.
7. Billing Questions
Charges for Website purchases will appear on your card statement as Vital Procollagen. If you have a billing question, please contact support@vitalprocollagen.com so we can review it promptly.
8. Contact
- Email Support: support@vitalprocollagen.com
- Mailing Address: 150 SE 2nd Ave, Suite 404, Miami, FL 33131