Refund & Returns Policy

Last Updated: January 09, 2026

1. Shipping & Delivery

  • Order Processing: Orders are processed and dispatched within 3 business days or sooner.
  • Estimated Delivery: Customers typically receive their package within 5 to 7 business days after dispatch. Delivery times may vary due to carrier delays, federal holidays, weather, or other circumstances outside our control.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are unsatisfied with your purchase, you may request a return and refund within 30 days of delivery. Refunds are issued for eligible returns and may exclude shipping costs unless otherwise required by law.

3. How to Request a Return / Refund

To request a return or refund, email us at support@vitalprocollagen.com and include:

  • Your order number
  • The item(s) you want to return
  • A brief reason for the return (optional)

We will provide return instructions and any required authorization or return address details.

4. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, contact support within a reasonable time after delivery. Please include your order number and photos (if applicable). We will work with you to resolve the issue, including replacement or other remedies as appropriate.

5. Subscription Cancellations (Subscribe & Save)

You may cancel your subscription at any time through My Account (recommended) or by contacting support. To avoid being charged for your next scheduled shipment, cancellations must be completed at least 48 hours before your next scheduled rebill/processing time.

6. Carrier Delays & Lost Packages

If your package appears delayed or lost, contact support and we will assist you with next steps, which may include filing a carrier inquiry and reviewing replacement/refund options depending on the situation.

7. Billing Questions

If you have a billing question, please contact support first so we can help resolve it quickly.

8. Contact