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Privacy Policy

Last Updated: August 11, 2026

1. Introduction

This Privacy Policy explains how Vital Procollagen, a brand operated by Quantico Power, Inc. ("Vital Procollagen," "we," "us," or "our"), collects, uses, shares, and protects the personal information of visitors and customers ("you") who use the Vital Procollagen website and online store (the "Website").

Quantico Power, Inc. is the legal entity responsible for the personal information collected through the Website. All customer-facing communications, order confirmations, subscription notices, support messages, and marketing communications are provided under the Vital Procollagen name.

We are committed to respecting your privacy and complying with applicable privacy and data protection requirements in the United States.

By using the Website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.

2. Who May Use the Website

  • Age Requirements: The Website is intended for users 18 years of age or older. We do not knowingly collect personal information from children under 13.
  • Geographic Scope: We currently sell and ship only within the United States. Orders placed for delivery outside the United States may be canceled and refunded.

3. Information We Collect

Information You Provide

  • Name, email address, phone number, billing address, and shipping address.
  • Account, order, and subscription information, including subscription frequency and status.
  • Customer support communications, reviews, testimonials, survey responses, and other information you choose to provide.

Information Collected Automatically

  • IP address, browser type, device information, operating system, referring pages, pages viewed, and Website activity.
  • Cookie identifiers, pixel data, affiliate attribution data, and similar online identifiers used for functionality, analytics, measurement, and advertising.

Payment Information

Payments are processed through PCI-compliant payment providers and tokenization or vaulting services. Your payment information may be securely tokenized and stored by those providers. We do not store full payment card numbers on our local Website servers.

4. Service Providers and Technology

We use third-party service providers to operate the Website and our business. These providers may support hosting, ecommerce, subscriptions, payment processing, email and SMS communications, analytics, advertising, affiliate tracking, shipping, security, fraud prevention, and customer service.

Providers may include Kinsta, WordPress and Divi, WooCommerce and Woo Subscriptions, FunnelKit and FunnelKit Automations, OptinMonster, Solid Affiliate, Enigma Vault, Stripe, PayPal, Authorize.net, Zoho Mail, SendGrid, Google Analytics, Meta Pixel, USPS, UPS, FedEx, and SMS delivery providers. Our providers may change as our business and technology needs evolve.

5. How We Use Your Information

We may use personal information to:

  • Process, fulfill, ship, and manage orders, including Subscribe & Save orders.
  • Create and manage customer accounts, saved payment tokens, and subscription settings.
  • Provide customer support and send order, shipping, billing, subscription, and account notices.
  • Operate, secure, troubleshoot, analyze, and improve the Website and customer experience.
  • Detect fraud, unauthorized activity, security incidents, and other misuse.
  • Send marketing and promotional communications when you have opted in or as otherwise permitted by law.
  • Comply with legal, accounting, tax, regulatory, and contractual obligations.

6. How We Share Information

We may share personal information with:

  • Service providers that help us operate the Website, process payments, fulfill orders, deliver communications, analyze performance, prevent fraud, and provide related services.
  • Shipping carriers and fulfillment providers as needed to deliver orders.
  • Analytics and advertising partners for measurement, attribution, retargeting, and campaign performance.
  • Government authorities, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
  • A successor or related party in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
  • Other parties when you direct us to share information or provide consent.

We do not sell personal information for money. Certain state privacy laws may define some advertising or analytics disclosures as a "sale" or "sharing." Where applicable, you may request to opt out by contacting privacy@vitalprocollagen.com or by using any Website privacy controls that are made available.

7. Email and SMS Communications

  • Transactional Communications: Vital Procollagen may send order confirmations, shipping updates, billing notices, subscription reminders, account notices, and customer service messages. These communications are part of providing the requested service and may not be fully disabled while you have an active order, account, or subscription, except as required by law.
  • Promotional Emails: Marketing emails are sent under the Vital Procollagen name. You may unsubscribe at any time by using the unsubscribe link in the email or by contacting support@vitalprocollagen.com.
  • SMS: If you opt in to SMS, Vital Procollagen may send transactional and/or marketing text messages according to the choices presented at sign-up. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help.
  • No mobile information will be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

8. Cookies, Analytics, and Advertising

We use cookies, pixels, and similar technologies to:

  • Enable essential Website functions and remember preferences.
  • Understand Website traffic, usage, and performance.
  • Measure advertising performance and support retargeting.
  • Attribute referrals, affiliates, and marketing campaigns.
  • Help detect fraud and protect the Website.

You can control cookies through your browser settings and, where available, through Website cookie or privacy preference tools. Disabling certain cookies may affect Website functionality.

9. Your Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have the right to request:

  • Access to personal information we maintain about you.
  • Correction of inaccurate personal information.
  • Deletion of personal information.
  • A portable copy of certain personal information.
  • Opt-out of certain sharing or targeted advertising activities, where applicable.
  • Non-discriminatory treatment for exercising applicable privacy rights.

To submit a privacy request, email privacy@vitalprocollagen.com. We may need to verify your identity before completing the request. We may retain information where required or permitted for legal, accounting, tax, fraud prevention, dispute resolution, or operational purposes.

10. Security and Data Retention

We use reasonable administrative, technical, and organizational measures to protect personal information, including SSL encryption and PCI-compliant payment processing. No system can guarantee absolute security.

Our general retention periods are:

  • Order, billing, account, and subscription records: up to 7 years, or longer when legally required.
  • Customer support records: generally up to 3 years.
  • Marketing records: until you unsubscribe, request deletion, or the information is no longer needed.

We may retain information longer when reasonably necessary for legal compliance, tax and accounting, fraud prevention, security, disputes, or enforcement of agreements.

11. Embedded Content, Reviews, and Testimonials

The Website may contain embedded content from third-party platforms, including videos, social content, or other media. Those providers may collect information through cookies and similar technologies according to their own privacy policies.

If you submit a review, testimonial, photograph, or other user content and authorize public use, Vital Procollagen may display that content on the Website and in related marketing materials according to the permission you provide.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top identifies the most recent revision. Changes become effective when posted unless another effective date is stated.

13. Contact Us

For privacy questions, customer support, or privacy-rights requests, contact Vital Procollagen:

  • Customer Support: support@vitalprocollagen.com
  • Privacy Inquiries: privacy@vitalprocollagen.com
  • Mailing Address: 150 SE 2nd Ave, Suite 404, Miami, FL 33131